Responsible
Gaming at 994bet

994bet operates exclusively for adults aged 18 and above. This is a firm, non-negotiable policy. Gambling by minors is illegal and causes serious harm, and 994bet is committed to preventing it through every available technical and procedural measure.

At the point of registration, every prospective player must confirm that they are at least 18 years of age. Following registration, 994bet's KYC (Know Your Customer) process requires the submission of a valid Bangladeshi National Identity Card (NID), passport, or birth certificate before any withdrawal can be processed. Where our review team has any doubt about a player's age, the account is immediately suspended pending document verification.

Parents and guardians in Bangladesh are strongly encouraged to make use of parental control software to prevent minors from accessing online gambling platforms. If you share a device with family members or children, please ensure that your 994bet account credentials are never stored in a browser and that you always log out completely after each session.

Problem gambling — sometimes called gambling disorder — develops gradually and is not always easy to identify in yourself. 994bet encourages all players to remain honest with themselves about their gambling habits. The following warning signs may indicate that gambling has moved beyond entertainment and become a problem.

Recognising these signs in yourself or in someone close to you is the first and most important step. 994bet urges any player who identifies with three or more of the above to make use of our responsible gaming tools immediately and to contact our support team or a professional counselling service.

One of the most effective ways to stay in control of your gambling spend is to set firm deposit limits before you begin playing. 994bet provides a built-in limit management system that allows you to cap how much you deposit over a defined rolling period. Limits can be set for daily, weekly, or monthly timeframes and apply across all payment methods — including bKash, Nagad, Rocket, Upay, and linked bank accounts.

Cooling-off periods for limit increases are mandatory and cannot be overridden by support staff. This design is intentional — the delay gives you time to reconsider before expanding your spending capacity. If you contact 994bet support requesting an emergency increase within the cooling-off window, our team will not be able to process that request, but they can help you access other responsible gaming tools in the meantime.

In addition to deposit limits, 994bet also offers a loss limit feature that caps the total amount you can lose within a rolling period, and a wager limit that restricts the size of individual bets you can place. Contact our support team at [email protected] to activate either of these additional controls on your account.

Extended, uninterrupted gaming sessions are one of the most common contributors to problem gambling behaviour. When players lose track of time, they are more likely to make impulsive decisions and exceed their intended budgets. 994bet's session time control tools are designed to interrupt this pattern and keep you mindful of how long you have been playing.

The following session management features are available to all registered 994bet players:

• Session Duration Alerts. Choose an alert interval — 30, 60, 90, or 120 minutes — and 994bet will display a notification each time that interval elapses during an active session. The notification shows your total session time and net balance change.
• Reality Check Pop-ups. At your chosen frequency, a full-screen overlay appears summarising your session activity. You must actively dismiss it to continue playing, which provides a natural moment of reflection.
• Session Time Limit. Set a hard daily limit on total session time (for example, 2 hours per day). Once the limit is reached, you will be automatically logged out and will not be able to log back in until the following calendar day.
• Time-Out Feature. If you want a short, scheduled break from gambling — without committing to full self-exclusion — a time-out can be applied for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but you cannot deposit or play.

All session controls are accessible from your account settings under the Responsible Gaming tab. Changes to session alerts and pop-up frequency take effect immediately. Time-out periods, once activated, cannot be shortened — they must run their full duration.

Self-exclusion is the strongest player protection tool available on the 994bet platform. It is designed for players who recognise that they need a significant break from gambling — or who wish to stop gambling permanently. Once activated, self-exclusion cannot be reversed until the chosen exclusion period has fully elapsed.

994bet offers the following self-exclusion periods:

• 30 days (short-term break)
• 90 days (medium-term break)
• 6 months
• 1 year
• 5 years
• Permanent (account closure — this cannot be reversed under any circumstances)

The following questions are adapted from widely used responsible gaming assessment frameworks. Answer them honestly and privately — this checklist is for your own reflection and is not recorded or shared with 994bet. If you answer "Yes" to three or more questions, we strongly encourage you to contact our support team or an external counselling service.

994bet is committed to directing players towards appropriate help when gambling stops being fun. Our own support team is available 24 hours a day, 7 days a week, and can assist you in English. All conversations regarding problem gambling are treated with complete confidentiality.

Contact 994bet Support:
Email: [email protected] — responses within 2 hours for responsible gaming queries.
Live Chat: available 24/7 from the bottom-right of any page on the 994bet platform.
WhatsApp: +880 1XXX-XXXXXX (Bangladesh Standard Time, UTC+6).

When you contact us about a gambling concern, our trained support agents can help you:

• Activate deposit limits, session limits, or a time-out immediately
• Initiate self-exclusion without needing to log in to your account
• Request a full account activity report so you can review your gambling history
• Access information about external professional counselling services available in Bangladesh
• Close your account permanently if that is what you decide is best for you

We also encourage players to speak openly with trusted family members or friends. In Bangladesh, community support networks — including local mosque and temple counselling services and community health workers in Dhaka, Chittagong, Sylhet, Khulna, and other divisions — can provide a valuable first point of contact for those struggling with addictive behaviour.

If a family member is concerned that someone in their household has a gambling problem, they may also contact 994bet on behalf of the affected person. We will take such reports seriously and act in the best interests of the player's wellbeing.

Responsible gaming is not just a legal compliance exercise for 994bet — it is a core part of how we operate and how we build trust with the Bangladeshi players who choose our platform. The following commitments represent the standards we hold ourselves to, and we invite players to hold us accountable to them.

• We will never encourage a player to chase losses. Our communications, bonuses, and promotions are designed to enhance entertainment — not to pressure players into depositing more after a losing streak.
• We will never target vulnerable players with promotional offers. Players who have activated responsible gaming tools, are under a time-out, or have contacted us about problem gambling concerns are permanently removed from all promotional targeting lists.
• We will act on responsible gaming requests immediately. Any request to activate a limit, time-out, or self-exclusion will be processed within minutes — not hours or days.
• We will monitor for at-risk patterns proactively. Our platform uses behavioural monitoring to identify signs of problem gambling, such as rapid bet escalation or session patterns that suggest distress. Our team may reach out proactively if such patterns are detected on your account.
• We will never make it difficult for a player to stop. The path to activating self-exclusion or closing an account is deliberately simple and clearly signposted. We will never use dark UX patterns or friction to discourage players from using these tools.
• We will protect minors from accessing our platform. Age verification is mandatory, not optional, and we take reports of underage gambling with the utmost seriousness.
• We will be honest about the nature of gambling. The house has a mathematical edge on every game. Gambling should be approached as paid entertainment, not as a reliable income source. 994bet will always communicate this clearly.