994bet Privacy
Policy

When you register for a 994bet account, use our platform, or contact our support team, we collect certain categories of personal data. The specific data collected depends on the nature of your interaction with 994bet. Below is a comprehensive breakdown of every category of personal information we may hold about you.

Identity Data includes your full legal name (as it appears on your national identity card or passport), date of birth, gender, and NID or passport number. This data is collected at registration and verified as part of our Know Your Customer (KYC) process.

Contact Data includes your Bangladeshi mobile phone number, email address, and — where provided — your residential address in Bangladesh (for example, your locality in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or another division).

Financial Data includes your preferred payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank), registered mobile wallet number or bank account reference, transaction history (deposits, withdrawals, and bonus credits), and account balance information.

Device & Technical Data includes your IP address, browser type and version, operating system, device model, mobile carrier (e.g., Grameenphone, Robi, Banglalink, Teletalk), screen resolution, session timestamps, and unique device identifiers where applicable.

Usage & Behavioural Data includes details of the games you play, bet amounts and frequencies, session durations, pages visited, search queries made on the 994bet platform, and — where responsible gaming tools are in use — details of any deposit limits, session limits, or self-exclusion periods you have set.

Location Data includes your general geographic location as inferred from your IP address. We do not access your precise GPS location unless you explicitly grant that permission through your device.

Communications Data includes the content of messages you send to our support team via email or live chat, as well as any feedback or complaints submitted through official 994bet channels.

KYC Document Data includes copies of identity documents (national ID card, passport, or birth certificate), proof-of-address documents (utility bills or bank statements), and verification selfies submitted as part of the KYC process prior to your first withdrawal.

994bet uses your personal data exclusively for the following purposes. We do not use your data in ways that are incompatible with the purposes listed below, and we will notify you before doing so if circumstances ever change.

994bet processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is used:

• Contractual Necessity. Processing is necessary to perform the contract between you and 994bet — specifically, to create and manage your account, accept deposits, process withdrawals, and deliver the gaming services you have registered to use.
• Legal Obligation. Processing is necessary to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) checks, age verification, and KYC requirements.
• Legitimate Interests. Processing is necessary for 994bet's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided that those interests are not overridden by your fundamental rights and freedoms.
• Consent. Where 994bet relies on your consent as the legal basis (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

If you wish to know the specific legal basis on which 994bet processes a particular category of your personal data, please contact our support team at [email protected].

994bet does not sell your personal data to any third party. We may, however, share your data with the following categories of trusted third-party service providers, strictly on a need-to-know basis and subject to appropriate confidentiality and data protection obligations:

• Payment Processors. bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the minimum financial data necessary to process your deposits and withdrawals. Each payment partner operates under its own privacy policy and data protection standards.
• Identity Verification Providers. Third-party KYC and age verification services may receive copies of your identity documents to carry out verification on 994bet's behalf. These providers are contractually bound to use your data solely for this purpose.
• Game Studio Technology Providers. Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate the game engines on the 994bet platform. Game logs and session data may be shared with these providers for the purpose of game delivery, fairness auditing, and technical support.
• IT Infrastructure & Hosting Providers. 994bet's servers and technical infrastructure are maintained by third-party hosting and cloud service providers. These providers may process data on our behalf under strict data processing agreements.
• Analytics Providers. Aggregated and anonymised usage data may be shared with analytics service providers to help us understand platform performance and improve the user experience. No personally identifiable information is included in these aggregated data sets.
• Law Enforcement & Regulatory Authorities. 994bet will disclose personal data to law enforcement agencies, regulatory bodies, or courts in Bangladesh or internationally where required by law, by court order, or where 994bet reasonably believes that disclosure is necessary to prevent fraud, money laundering, or harm to persons.

994bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how you interact with our services. A cookie is a small text file placed on your device by a website you visit. Cookies do not contain executable code and cannot access other data stored on your device.

994bet uses the following categories of cookies:

• Strictly Necessary Cookies. These are essential for the platform to function. They manage your login session, maintain your account security, and enable core features such as game loading and payment processing. You cannot opt out of these cookies without abandoning the platform entirely.
• Performance & Analytics Cookies. These cookies collect anonymised data about how you use 994bet — including which pages you visit, how long you spend on each section, and which games you open. This information helps us identify and fix technical issues and improve the overall experience.
• Functional Cookies. These cookies remember your preferences — such as your preferred game category, display settings, and whether you have previously acknowledged our responsible gaming reminders.
• Marketing & Targeting Cookies. Where you have given consent, these cookies allow 994bet to deliver promotional content that is relevant to your interests and usage history. You may withdraw consent for marketing cookies at any time.

You can control cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is placed. Please note that blocking strictly necessary cookies will prevent you from logging into your 994bet account or using core platform features.

994bet retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account Data. Retained for the duration of your active account relationship with 994bet, plus a minimum of 5 years after account closure to satisfy anti-money laundering and regulatory record-keeping requirements.
• KYC & Identity Documents. Retained for a minimum of 5 years following account closure or the last transaction, whichever is later, in accordance with AML obligations.
• Transaction Records. Retained for a minimum of 5 years to support dispute resolution, fraud investigations, and regulatory reporting.
• Marketing Consent Records. Retained for the duration of your consent and for 3 years after withdrawal of consent to evidence that marketing was sent on a lawful basis.
• Support Communications. Retained for 3 years following the resolution of the relevant query or complaint.
• Technical & Log Data. Retained for up to 12 months for security and debugging purposes, after which it is anonymised or deleted.

When data is no longer required, it is securely deleted or anonymised in a manner that prevents reconstruction of the original personal data. You may request information about the specific retention period applicable to your data by contacting [email protected].

As a 994bet player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. In complex cases, this period may be extended by a further 30 days, and we will notify you if that extension is necessary.

• Right of Access. You may request a copy of all personal data that 994bet holds about you, along with information about how it is used, where it came from, and who it has been shared with.
• Right to Rectification. If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. This is particularly important for identity and contact data, which directly affects your ability to withdraw funds.
• Right to Erasure. Subject to overriding legal obligations (such as AML retention requirements), you may request that 994bet delete your personal data. We will assess each erasure request individually and inform you of our decision.
• Right to Restriction of Processing. You may request that 994bet restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may request that 994bet provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object. You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, in which case 994bet will assess whether its interests override your fundamental rights.
• Right to Withdraw Consent. Where 994bet's processing relies on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

994bet takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:

• SSL/TLS Encryption. All data transmitted between your browser or mobile app and 994bet's servers is encrypted using industry-standard SSL/TLS protocols. The 994bet platform operates exclusively over HTTPS.
• OTP Authentication. Logins from new or unrecognised devices require one-time password (OTP) verification sent to your registered Bangladeshi mobile number. This prevents unauthorised access even if your password is compromised.
• Password Hashing. Your 994bet account password is never stored in plain text. It is hashed using a secure, industry-accepted algorithm before storage.
• Access Controls. Internal access to player data is restricted on a strict need-to-know basis. 994bet staff who handle personal data are subject to confidentiality obligations and regular data protection training.
• Monitoring & Anomaly Detection. 994bet's security systems continuously monitor for unusual login patterns, suspicious transaction activity, and potential data breaches. Alerts are reviewed and acted upon in real time by our security team.
• Regular Security Audits. The 994bet platform undergoes periodic security reviews and penetration testing to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no internet-based service can guarantee absolute security. If you suspect that your 994bet account has been accessed without your authorisation, you must contact our support team immediately at [email protected]. In the event of a data breach that poses a risk to your rights and freedoms, 994bet will notify affected players as promptly as circumstances permit.

994bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The effective date at the top of this document will be updated whenever a revision is published.

Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — 994bet will notify registered players via the email address on file before the updated policy takes effect. For minor clarifications or formatting changes, the updated policy will be posted on this page without a separate notification.

Your continued use of the 994bet platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised policy, you should stop using 994bet and request account closure as described in the Terms & Conditions.

Questions, concerns, or requests regarding this Privacy Policy should be directed to our support team at [email protected]. Our team is available 24/7 and can assist in English and Bengali (Bangladesh Standard Time, UTC+6).